Refund Policy

14 days, no questions asked

If Flipwise Premium is not for you, you can ask for a full refund of a payment within 14 days of that payment. You do not need to give a reason.

How to ask

Paid plans are sold by Paddle.com, our Merchant of Record, and Paddle processes the refund. Go to paddle.net, look up your purchase with the email address you paid with, and request the refund there. If you would rather talk to us first, or anything goes wrong, use our contact page and we will arrange it.

What happens next

The money goes back to the payment method you used. How long it takes to show up depends on your bank or card provider, usually a few business days. Premium access ends when the refund is made.

Cancelling is separate

Cancelling a subscription from your account page stops future renewals and keeps your access until the end of the period you already paid for. It does not refund that period by itself; ask for a refund as described above if you are within the 14 days.

Charged twice or by mistake?

Tell us and we will put it right, whenever it happened.

Your legal rights

Nothing here limits any refund or withdrawal rights you have under the law where you live.